sergio
[Panerai Moderator]
5304
My post was 2 pronged...
the part about ceramic, to put things in mechanical perspective, and avoid frustration on your part (things break). The second part, to egg you on in earnest in your, pursuit of fairness and ethical sense, in the discussions with Panerai. It has been my experience, through the course of many years, to witness a lack of acknowledgement and acceptance of responsibility (on the part of Panerai, ADs) when it comes to damages and repair costs. One of my acquaintances took them to small claim court in Hong Kong and was awarded the damages. That was eons ago when Panerai didn't have own boutiques. I hope that the company policy has been amended 
A crappy strap replacement job (by the richemont owned/run PAM boutique nonetheless) resulted in a loose lug which I took back for re-screwing in, only for it pop off again
but this time the watch snapped off my wrist and fell on marble flooring. The bezel cracked and flew off. Fortunately, the case didnāt crack too ...
Iām sorry but
isnāt it their fault, so shouldnāt they be the ones who pay for the service? If they should have screwed the strap correctly, the watch would not fallā¦
It absolutely is.
Minor issue: the boutique shuttered the following day. Phone number is disconnected. Howās that for salt on the wound?
Whaaaat?! Thatās crazy!
And really scary how variable the quality of service is š¤
Terrible
I hope you can track them and make them agree that what happened to the watch is their fault and they should be the ones to cough up the money for the repair. Please update us on this, if you feel like it of course.
Pffff
I feel for you my friend. Hope you can resolve this situation with as less damage as possible to your wallet
Oh! That's infuriating!
A lot of Panerai boutiques have very inadequately trained staff. Also, double check if your model is supposed to come with four black screws. And I also warn friends that authorized dealers will scratch watches, chew up screw heads when they change the st...
Nothing professional about any of the folks who handled my watch this time. Maybe they knew they were about to be laid off.
Horror stories for sure. If the repair costs more than what I paid for the watch, Iāll be hard pressed to not consider it a sunk cost
I've got a lot of those kinds of stories sadly...
It's important to note, those ADs carry more than Patek. So your Rolex, Breguet, etc. will all get scratched! The problem is that these employees that the stores hire - they're just not good with a screwdriver.
I've always feared this lug design of classic Radiomirs. :(
...and ceramics too. Unfortunately both materialized here, I'm sorry to read about it. I'm curious, why is the lug at 5:00 showing silver sheen? Is that one worn or loose too? If it's any indication, an Omega ceramic bezel was quoted $2k on another forum....
Thanks for the sympathy.
The silver sheen is because itās PVD coated and bc there is a PVD coated cap that is still screwed in inside the case. They two separated, and the lug failed. Terrible design, if you ask me. Omega makes their own ceramic, and still make and sell ceramic w...
This watch is supposed to be indestructible.
Made for military use. This is BS. I would raise hell.
Oh, that sucks! It's hard to trust some store people to be gentle and thorough.
Not a Panerai guy, but may I ask - doesn't that seem like a weird lug design - 5 piece split lug using little set screws to stay in place? Maybe there's no better way to keep the look of the watch. Good luck with it.
In an Italian forum....
...no longer active, we used to say: leave ceramic to Richard Ginori. They know what to do with it Jokes apart, one knows he's buying something delicate and that it comes with risks. Same as the super fragile Panerai composite material. I wouldn't fuss ab...
My post was 2 pronged...
the part about ceramic, to put things in mechanical perspective, and avoid frustration on your part (things break). The second part, to egg you on in earnest in your, pursuit of fairness and ethical sense, in the discussions with Panerai. It has been my e...
The experience is truly ridiculous ..š¤¬
How unlucky it is then for the boutique to shutterā¦.hope you get a fair outcome for the incident. My experience with the boutique here in Marina Bay Sands is much better. The staff are knowledgeable and definitely handle stuff with more care. A full servi...
Iām hoping that OP HQ will share the same customer focus (financially-speaking) as the US service center.
Since they arenāt producing black ceramic radiomirs anymore, it may not be a case of grabbing an extra bezel off of the shelf. But letās see. Iām gonna ask for fresh caseback and lugs too. As for the boutique shuttering: I live in a Rolex/RM/AP city, and ...
This is terrible! Thank goodness
the case did not crack. I am very familiar with changing straps on the pin cushion Radiomir, and indeed to Patrickās point you often get either scratched case or screw heads. I have seen a handful of collectors pair the OEM rubber with pin cushion Radiomi...
It was a very helpful PAM boutique manager, manning the panerai website chat feed, who confirmed that the luminor rubber strap would fit.
And I enjoyed many a lovely water-soaked vacation that way. But the pin cushion stuff is just not a classy way do do strap changes; scratches galore and the potential of lug failure is high. Iām not holding out any hope that the fact that the case went un...
Sorry that this happened to your rad
Looking at your pics, I think I know what happened. The wire lugs have a little notch to secure it in place when you screw in those tiny screws.. from your pics, it seems they were installed in the opposite direction and so the screws werenāt catching the...
I know you're on the wrong side of...happy
...but at least you have your watch back. Enjoy it
I'm actually not ticked-off at all. Just happy to have it on the wrist.
The movement check showed that it was in need of a major service (worn barrels) and the previous bezel (which ended up getting cracked during the incident with my son) had a scratch which the reseller had photoshopped prior to selling it to me. So, now, t...
Good to hear it's back!
Considering all the intervention, overall cost doesn't seem so bad.
Youāre right. Given how my first luxury watch costed me a whopping 700 USD, the fact that
this 1370 CHF bezel+service bill did NOT shock me shows you how 20 years of collecting can skew your sense of āapproriateā cost
I just saw the post now, couldn't help to say something, even if it is an old post.
How did that work out for you at the end?
